Spoke Phone Roadmap

AI-Powered Conversations for Humans on the Move!

Improvement 6
Feature request 81
Under review
1
expanded ringtone options.
1
Enhanced Call Hub Functionality for Improved Call Management
1
Message for non admins signing in to web portal
1
Status Change by external applications
1
bob
1
User/Team Phonebooks
3
Onicio
2
Weekend Availability Settings
2
User availability schedule
1
Additional data in Conversation Webhooks
1
SMS/Whatsapp Translator
1
API Enhancements For User And Device Maintenance
2
Phonebook Creation
1
Add Kosovo to drop down list when adding new users
1
Answering Machine Detect
2
Report for user availability
1
CallerID List sort order
2
Pagination Enhancements
2
Bulk Import Twilio Phone Numbers
1
Bulk Import Deskphone Configurations
1
Prospect CRM Integratiom
1
Alphanumeric Sender ID for SMS
1
Zap for contacts
1
message history
5
Allow listening in for training
1
Restrict password reset to admins only
1
Add option to remove call wrap up from popping up after a call
2
1 min 'Busy' option
2
Pre-recorded voicemail messages
1
Team SMS to transfer a message to another team.
1
Team SMS to display team name
1
header of text messages
1
Ability to delete VMs from app
1
CSM
1
Add team members column to Team management page and download
1
Searchable ANI List
2
Forward Calls During Holiday
1
More call information in App
2
Mark Calls as Completed
1
Linux Desktop App
5
View team availability while a call is incoming
4
Video call on Spoke
2
Search partial phone numbers
3
Search Internal Directory but show all entries
5
Search Call History in the App
Planned
1
Add OpenAI Realtime API so use Twilio Voice AI assistant without coding
1
Add sub-admin access to web portal
3
increase add crm and insight buttom for messages (whatsup & SMS)
1
Option to not ring selected members of a team.
2
Filter users by location
1
Blocking images
1
Status indicator for calls
5
Hold/Hunt Audio per Team
3
Analytics - Report on transferred calls
1
Change the default inbound call ring on desktop
1
Translation in real time
2
Enable Emergency Dialing
5
Completed button on missed calls / Mark other missed calls as completed
4
Public Holiday Schedules activate office hours
3
Call back service
6
Fill in forms when not on a call
6
Add contacts when not on a call
4
Add missing Caller meta data to Webhook payload. (eg. CallerCountry, CallerZip)
6
Restricted Contacts | Personal/Individual Phone Books
2
Remove company contact card
Completed
12
Notifications
1
Warm Transfer Screen Caller Info
3
Mark all texts as read
1
Group SMS
1
Simple Broadcast SMS Messages - Bulk Texting
2
Send WhatsApp Messages
1
Search within the messages tab
2
Ability to pick-up other incoming calls (Pickup/Park)
4
Caller Blocking List
11
WhatsApp and Shared Inbox for Spoke
5
SMS Caller ID
5
Persistant Always On-Top Incoming Call Popup with Accept / Deny Buttons
2
Email notification option for Missed Calls
5
Set ANI/CallerID & Options to Call or Message on the tel:URI
1
Add MMS images to Hubspot
1
Log SMS in CMS
1
Set call recording by user
7
Set User Availability in the Admin Portal
31
Call Waiting
4
Wait before putting people on hold during a transfer
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