3
Call back service
Feature request
Planned
January 16, 2023
Esentially we would like to initiate a call automatically or normall by one of our staff and when the customer answers the phone, they hear a voice recording and they get added to a queue. Our operators should be able to pick a particular caller from this queue (non sequential) and talk to them. The callers will be waiting in a holding queue that all users can see their names.
2 Comments
Jason
2 years, 78 days ago
Thanks for the feedback.
We were talking about prototyping Request Call Back today as luck would have it.
As part of the Dynamic Call Groups feature (we just released), and the upcoming Call Waiting feature, we end up with most of the plumbing in place.
I would like to hear more about how you want to use it, as what you wrote differs from a normal call back, so would be great to learn more. On that call I can share what we're planning.
Are you open for a call?
Best, Jason
We were talking about prototyping Request Call Back today as luck would have it.
As part of the Dynamic Call Groups feature (we just released), and the upcoming Call Waiting feature, we end up with most of the plumbing in place.
I would like to hear more about how you want to use it, as what you wrote differs from a normal call back, so would be great to learn more. On that call I can share what we're planning.
Are you open for a call?
Best, Jason
Reply
Jason
one year, 272 days ago
Status updated to 'Planned'
Reply
Thanks for your feedback