What's new on Spoke Phone

Spoke Phone news feed and changelog.

Mobile App
October 19, 2021

Fix Released for Issue Affecting Copying of User DDIs

A new version of the app (6.57.0) has been released with a fix to address an issue affecting copying user DDIs. (Direct Dial Phone Numbers).

This issue disabled the ability for a user to copy another user's DDI numbers from the user's profile when that user's personal mobile number is masked (for privacy).

This version also adds a new scrollable Edit My Profile page for users on mobiles with smaller screens.

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platform
October 17, 2021

Released Fix for Custom Form Issue

A fix has been released for a known issue affecting custom forms. This particular issue prevented emails from being sent once a form had been submitted by a user. Our team has contacted the affected users and all forms are again fully functional.

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Administrator Portal
October 17, 2021

Changes to Admin Portal Displays and Functions

A new version of the Admin portal has been released with the changes to support the new sign-up process for BYO Twilio (Bring your own Twilio) accounts, including updates regarding phone number buying, and call summary pages as outlined below.

Sign-up process

  • New sign-up page which includes new styles, logos, and text to support deeper Twilio integration
  • Display a warning when attempting to sign up for a trial using an email that is already in use within Spoke Phone.
  • Getting Started guide updated to include information relevant to Twilio customers.

Phone Numbers

  • Phone numbers assigned to All Locations now show Spoke Attendant/IVR.
  • Display the Spoke Phone or Twilio icons in the Active On column on the Manage Numbers page
  • Removed address box for buying phone numbers.
  • Added a disclaimer to show country regulations when purchasing phone numbers from countries that require an address bundle.
  • When a phone number is unlinked the Twilio icon will show in the Active on column and the Twilio number description will be shown in the Assigned to column.
  • BYO Twilio customers can purchase numbers from any country and are shown specific error messages should the process fail.
  • BYOT customers are redirected to the Twilio Buy New Number page when clicking on Buy New Number from menu or from the Phone Numbers page

Call Summary

  • Link to Twilio call log on Call Summary page updated to work with the new Twilio console.
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platform
October 05, 2021

Added Functionality for Excluding Personal Phone Numbers in API Responses

A new version of the platform and Administrator Portal has been released with a new functionality to exclude (mask) employee personal mobile phone numbers on API responses.

When enabled, the following behaviour is expected:

  • API responses for  Calls, Directory, and Users resources will exclude employee personal mobile phone numbers
  • Webhook call events will also exclude employee personal mobile phone numbers in the event payload

This setting can be turned on or off, by visiting your account portal under Other > Advanced > Other Settings

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Mobile App
September 29, 2021

Fix for Rendering Issues for Devices on iOS 15

The latest version of the Spoke Phone mobile app (6.55.0) has been released with a fix for rendering issues for devices on Apple's latest iOS 15 operating system.

This issue occurs (sporadically) when answering calls from an app that had been terminated in the background. Users on iOS 15 are encouraged to update their app versions to avoid this from happening on their phones.

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Integrations
September 27, 2021

Send calls from Twilio Studio to Spoke using Twilio Redirect

Today we launched full support for Twilio Studio and Twilio Redirect for Spoke Phone.

This release allows Twilio Developers to connect Twilio calls to employees without building an app, using Twilio Studio, Twilio Redirect, and Spoke's programmable softphone app.

The release means that Twilio developers can now build and deploy a complete UC voice solution on Twilio in under an hour, and keep the entire call on Twilio to deliver the exact customer experience their project needs.

In future releases, the newly released Spoke Directory API endpoint will return the pre-formed Twilio Redirect URL, and pre-built Twilio Serverless Functions will be provided to allow for full programatic implementation in Twilio Studio, that scales as users, devices, and call groups are added to Spoke.

Full documentation and demonstration vidoes will be release soon.

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