Spoke Phone Ideas

Everytime a new spokephone update is installed it resets working hours which were previously inputted into the memeber profile and the system keeps them active when they previously put they were...

Better analytics per team, busy period/status, active minutes on call, on hold busy and logged out as well as per member

Is there any plan to implement this feature under Conversational Intelligence ?

When sending a message from a contact, I see a screen which asks "Send via which channel/number?". When sending a message from the dialpad, I don't get this option. When texting someone not in our...

During warm transfers, unhold button gets pressed and the customer is placed off-hold before the transfer is complete. This results in an unexpected conference call amongst the parties involved.

Large organizations often have very specific setups but there's generally a decent amount of overlap between teams. It would be a great efficiency if we had the ability to duplicate an existing team...

Increase the size &/or bold the DID of the campaign. This is hard to see by agents and when doing demo's

Ygrene financial PACE Funding application requires that an Agent Collect various application information at specific times in the application journey, today a manager /analyst evaluates the Agents...

We would like Spoke to systemically mark messages inactive after a long period of inactivity, this way users can keep the thread for context, but it doesn’t count towards the 1000 message limitation...

We would like the Spoke Phone mobile app for iOS and Android to support Microsoft Intune Mobile Application Management (MAM) without device enrollment. Specifically, we want the app to integrate the...