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ENLIGHTEN-Context API for Inclusion of Tasks in Scoring Evaluation
Feature request
Under review
October 19, 2025
Ygrene financial PACE Funding application requires that an Agent Collect various application information at specific times in the application journey, today a manager /analyst evaluates the Agents based on call context and if the Agent collects documents required based on a highlighted/noted field in the customers CRM. See Fathom here: https://fathom.video/share/tMxDkmBtXz4CCQ9yUXmyv23sGv1yqdsT
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