5
Allow listening in for training
Feature request
Under review
April 30, 2024
may we please have a feature where staff can listen in on calls for new staff for training purposes?
1 Comments
Green
120 days, 12 hours ago
The Whisper feature in telephony is a tool used in call management systems, particularly in call centers or VoIP setups. This feature allows a supervisor to join an active call between an agent and a customer to provide real-time guidance or feedback directly to the agent. The customer does not hear the supervisor’s voice, ensuring the guidance remains private and does not disrupt the conversation.
Reply
Thanks for your feedback