Spoke Phone Ideas

At Sage Freight, we strive to optimize our communication systems to enhance efficiency and user experience. Currently, when an inbound call arrives, users are required to accept or decline the call before gaining access to the Call Hub. This process limits visibility and decision-making, reducing our ability to efficiently manage multiple incoming calls. We are requesting an enhancement that allows users to access the Call Hub immediately when a call arrives. This would enable them to view all active inbound calls and proactively select the most appropriate call to answer, rather than being forced into a decision without full context. Implementing this feature will improve call handling efficiency, reduce unnecessary call interruptions, and ensure that high-priority calls are addressed promptly. We would appreciate the opportunity to discuss potential solutions and timelines for implementing this improvement.