Spoke Phone Roadmap

Improvement 16

Feature request 184

Under review

Spokephone updates

Team analytics

Twilio Real-Time Transcriptions

Cannot select number for message via Dialpad

Disabling Un-hold button during warm transfers

Duplicate Teams

Increase size & Bold DID in UI

ENLIGHTEN-Context API for Inclusion of Tasks in Scoring Evaluation

Mark messages as inactive, rather than having to close them.

Microsoft Intune Mobile Application Management

Block calls in app or web portal

is it ok if I upload an image?

can I ask you a question please?

"Report SPAM" functionality for SMS

Call transcription to text

Filtering in call history in desktop app

Autocorrect in SMS

All notifications stop when offline or in vacation mode

Add AI reporting to SpokePhone

Manage teams from the user level

Send later

Missed call callback event

Drag and drop attachments to SMS

Longer VM time

Block Phone numbers

Lunch Time

Missed Call Auto-Responder

Make.com

Hide User

mask sensitive data

expanded ringtone options.

Enhanced Call Hub Functionality for Improved Call Management

Message for non admins signing in to web portal

Status Change by external applications

bob

User/Team Phonebooks

Onicio

Weekend Availability Settings

User availability schedule

Additional data in Conversation Webhooks

SMS/Whatsapp Translator

API Enhancements For User And Device Maintenance

Phonebook Creation

Add Kosovo to drop down list when adding new users

Answering Machine Detect

Report for user availability

CallerID List sort order

Pagination Enhancements

Bulk Import Twilio Phone Numbers

Bulk Import Deskphone Configurations

Prospect CRM Integratiom

Alphanumeric Sender ID for SMS

Zap for contacts

message history

Allow listening in for training

Restrict password reset to admins only

Add option to remove call wrap up from popping up after a call

1 min 'Busy' option

Pre-recorded voicemail messages

Team SMS to transfer a message to another team.

Team SMS to display team name

header of text messages

Ability to delete VMs from app

CSM

Add team members column to Team management page and download

Searchable ANI List

Forward Calls During Holiday

More call information in App

Mark Calls as Completed

Linux Desktop App

View team availability while a call is incoming

Video call on Spoke

Search partial phone numbers

Search Internal Directory but show all entries

Search Call History in the App

Planned

Add OpenAI Realtime API so use Twilio Voice AI assistant without coding

Add sub-admin access to web portal

increase add crm and insight buttom for messages (whatsup & SMS)

Option to not ring selected members of a team.

Filter users by location

Blocking images

Status indicator for calls

Hold/Hunt Audio per Team

Analytics - Report on transferred calls

Change the default inbound call ring on desktop

Translation in real time

Enable Emergency Dialing

Completed button on missed calls / Mark other missed calls as completed

Public Holiday Schedules activate office hours

Call back service

Fill in forms when not on a call

Add contacts when not on a call

Add missing Caller meta data to Webhook payload. (eg. CallerCountry, CallerZip)

Restricted Contacts | Personal/Individual Phone Books

Remove company contact card

Completed

Notifications

Warm Transfer Screen Caller Info

Mark all texts as read

Group SMS

Simple Broadcast SMS Messages - Bulk Texting

Send WhatsApp Messages

Search within the messages tab

Ability to pick-up other incoming calls (Pickup/Park)

Caller Blocking List

WhatsApp and Shared Inbox for Spoke

SMS Caller ID

Persistant Always On-Top Incoming Call Popup with Accept / Deny Buttons

Email notification option for Missed Calls

Set ANI/CallerID & Options to Call or Message on the tel:URI

Add MMS images to Hubspot

Log SMS in CMS

Set call recording by user

Set User Availability in the Admin Portal

Call Waiting

Wait before putting people on hold during a transfer

Spoke Phone Roadmap

AI-Powered Conversations for Humans on the Move!