Spoke Phone Ideas

allow access to consultants etc. to log into certain parts of web portal only. call history, team setup, developer page etc.

Can we please get a feature that allows user to manage their work schedule? This will be useful for workers that do shift work.

In the Conversation.Message.Created webhook there is no way to distinguish whether the message is an SMS or WhatsApp. It would be good if the payload could include 'Channel' so that the different...

Empower agents who are english writers for example who need to converse with Spanish writing end customers using and in Spoke bi-directional translator reducing the need to hire bilingual headcount.

Currently API is very limited in terms of user and device maintenance. There is a way to list users and devices but that's it. No ability to create, update or delete users or devices. No option for...

When creating a Phonebook through the API, it is not visible under the Manage Integrations page in the APC. Can you provide visibility within the Admin Portal to all Phonebooks

Vend Park (BlaccSpot customer) would like Kosovo added to the drop down list of countries on the add user page in the admin portal.

This is a proposal for two key features around answering machine automation for the purpose of improving productivity within a call centre. 1. If Spoke could detect an answering machine and auto...

May we please get a feature where we can track how long users are set to unavailable.

Within the APC on the user account edit screen under the numbers tab, when you click on CallerID list, the list is not in alphabetical order, can we change that to alphabetical order?