Spoke Phone Ideas

Business Phone System and Contact Center for Small Business

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1
Option to not ring selected members of a team.
Feature request
Under review
With the addition of the new shared inbox, it would be good if team members could be part of a group to receive messages and make out-bound calls but to have he option to switch off inbound calls for some users. Similar idea to the call first toggle but another toggle for do not ring.
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2
1 min 'Busy' option
Feature request
Under review
Add an additional option under the 'Set me as busy' away time for 1 minute. This would allow users time for wrap up/post call work.
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1
Pre-recorded voicemail messages
Feature request
Under review
I would add additional users if you had this capability: Load a .wav or .mp3 and play that back into a voice mailbox. In a sales role this allows an agent to consistently leave the same message without tiring.
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1
Team SMS to transfer a message to another team.
Feature request
Under review
Currently we can add more participants into a call on a one-by-one basis. We want the ability to transfer a message to another team if the customer needs help from support or sales etc.
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1
Team SMS to display team name
Feature request
Under review
Inbound messages sent to Team Inbox numbers, should display the Team name, like we have for calls. Currently only the number is shown and it is difficult to know which Team that SMS has been sent to.
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1
Warm Transfer Screen Caller Info
Feature request
Completed
Currently, when a team member does a warm transfer/announce and transfer, the original caller's phone number is displayed. This causes confusion with the person the call; is transferred to as there is no indication at this point that this is a transfer. Can we please change that screen so a warm transfer indicates that it is so?
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1
header of text messages
Feature request
Under review
when looking at the text messages currently the title is +58 others I would rather it appear as something like , the name could be our company or the sub group option they are texting