Spoke Phone | Feature requests

log actual SMS messages sent .

I need to be able to set call recording by each user, as some of our users need call recording forced on, and others do not.

As an admin - I need to set the availability of users of Spoke Phone As an administrator of Spoke, I need the ability to set the availability of users which use a handset, which is connected to their app on their computer. If they are away unexpectedly (and with covid and sickness heightened at the moment is happening a lot), then we are unable to login to their computer and update their availability status on the app on their windows desktop). Hence needing the ability to do this from an administrative login.

I want to be able to see what calls are occuring, listen into those calls, whisper privately to my employee on the call, or bargh into the call and take over the conversation.

Want to be able to force set recording on/off by both individual agent and team/business unit for both inbound and outbound calls.

When I am in Salesforce or Gmail and I click to dial a number, it would be great to open the menu in Spoke that lets me select the CallerID I want to use, or to actually send an SMS not make a call.

In the Spoke app, I need to be able to search/filter my call history to quickly find what/when I talked to people. Ideally I should be able to enter the last four digits of a number, and see all calls to that number. Or enter an email and see all by that email, or a name or partial name. etc.

I need to be able to search by partial phone numbers (such as the last four digits of a number) when searching the External Contacts.

Add similar functionality to SMS where you can choose the number you are sending from, and can easily see which number someone is sending to.

Allow call waiting on incoming calls on direct calls and also on queues. For sales teams, incoming calls from marketing campaigns are higher priority than outgoing call calls so being able to put the other call on hold to answer the incoming call is key for sales teams.