As we begin to offer Spoke to larger clients of ours, we need to be able to support call teams where agents need to have outbound callerId access to more than 50 facility support phone numbers. To...
When "Fix Call Quality" option is used, there's no indicator for the other party to understand they need to wait ,consequently, they assume the call has been disconnected.
In my particular case, I am communicating with multiple POCs from the restaurant. There is one district manager who manages 7+ general
Managers per restaurant. For me to establish direct line of...
We would like an additional webhook in Spoke called conversation.message.unread, that triggers at a configurable interval to add additional KPI capabilities. This is not to measure response time, but...
We would like to request the ability to search messages by content within the Spoke Phone app. Currently, search functionality is limited to contact names or phone numbers, which makes it difficult...
a setting we can turn ON that will send the user an email notification for incoming SMS messages? We had a couple users reach out to me saying it would be beneficial to get alerted as they aren’t...
Everytime a new spokephone update is installed it resets working hours which were previously inputted into the memeber profile and the system keeps them active when they previously put they were...