We would like an additional webhook in Spoke called conversation.message.unread, that triggers at a configurable interval to add additional KPI capabilities. This is not to measure response time, but...
We would like to request the ability to search messages by content within the Spoke Phone app. Currently, search functionality is limited to contact names or phone numbers, which makes it difficult...
a setting we can turn ON that will send the user an email notification for incoming SMS messages? We had a couple users reach out to me saying it would be beneficial to get alerted as they aren’t...
Everytime a new spokephone update is installed it resets working hours which were previously inputted into the memeber profile and the system keeps them active when they previously put they were...
When sending a message from a contact, I see a screen which asks "Send via which channel/number?". When sending a message from the dialpad, I don't get this option. When texting someone not in our...
During warm transfers, unhold button gets pressed and the customer is placed off-hold before the transfer is complete. This results in an unexpected conference call amongst the parties involved.
Large organizations often have very specific setups but there's generally a decent amount of overlap between teams. It would be a great efficiency if we had the ability to duplicate an existing team...