What's new on Spoke Phone

Spoke Phone news feed and changelog.

platform
October 17, 2021

Released Fix for Custom Form Issue

A fix has been released for a known issue affecting custom forms. This particular issue prevented emails from being sent once a form had been submitted by a user. Our team has contacted the affected users and all forms are again fully functional.

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platform
October 05, 2021

Added Functionality for Excluding Personal Phone Numbers in API Responses

A new version of the platform and Administrator Portal has been released with a new functionality to exclude (mask) employee personal mobile phone numbers on API responses.

When enabled, the following behaviour is expected:

  • API responses for  Calls, Directory, and Users resources will exclude employee personal mobile phone numbers
  • Webhook call events will also exclude employee personal mobile phone numbers in the event payload

This setting can be turned on or off, by visiting your account portal under Other > Advanced > Other Settings

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platform
September 20, 2021

Enable Masking of Personal Mobile Numbers from Employees

To further enhance privacy and security settings offered within Spoke Phone, we have released a new feature that allows the masking of private phone numbers for employees.

With this feature, employees' private cellphone numbers are no longer displayed when their profiles are viewed on both mobile and desktop apps.

Click the link for more information on How to Mask Employee Personal Mobile Numbers from Other Employees

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platform
September 08, 2021

Improved Messaging For Forced SSO Logins

This update relates to customers that force their users to sign in to Spoke using SSO (Single-sign-on).

Users attempting to log into the Spoke mobile app, desktop app, or account portal, are now presented with a specific message telling them that their company requires them to login with SSO, if they attempt to sign in with an email or mobile number.

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platform
September 05, 2021

Fix for Inability to Transfer Calls on Some Desk Phone

We have released a fix for a known issue concerning the inability to transfer calls from a SIP device (desk phone.)

The problem was occuring when a desk phone was assigned/owned by a user and the call was received via a Call Group offer.

With this fix, desk phone users answering call group calls, are able to press the phone's * key to initiate a call transfer and transfer the call to other Spoke users or extensions.

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platform
August 19, 2021

BYO-Twilio Deployment and Other Platform Updates

A new version of the Platform has been released and includes the following changes:

  • Automate Twilio Conversations API and SMS deployment/setup for BYO-Twilio accounts
  • Fixed issue with Conversation webhook event incorrectly sending an extra message when it becomes inactive
  • Convert all users to the new Twilio Edge Location and set an Edge location if it hasn't been configured
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