What's new on Spoke Phone

Spoke Phone news feed and changelog.

Integrations
September 27, 2021

Send calls from Twilio Studio to Spoke using Twilio Redirect

Today we launched full support for Twilio Studio and Twilio Redirect for Spoke Phone.

This release allows Twilio Developers to connect Twilio calls to employees without building an app, using Twilio Studio, Twilio Redirect, and Spoke's programmable softphone app.

The release means that Twilio developers can now build and deploy a complete UC voice solution on Twilio in under an hour, and keep the entire call on Twilio to deliver the exact customer experience their project needs.

In future releases, the newly released Spoke Directory API endpoint will return the pre-formed Twilio Redirect URL, and pre-built Twilio Serverless Functions will be provided to allow for full programatic implementation in Twilio Studio, that scales as users, devices, and call groups are added to Spoke.

Full documentation and demonstration vidoes will be release soon.

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Integrations
September 27, 2021

New Directory API released

A new directory endpoint is now available in the Spoke Phone Developer API.

The Directory endpoint allows developers to list all users, devices, and call groups in the Spoke directory, complete with pagination.

It also allows you to get a single Spoke user, device, or call group, complete with payload. As an example, for a user you can get a payload such as name, extension, email/s, number/s, job title, and availability, etc.

See more here.

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Integrations
May 20, 2021

Discontinued Google Contacts Integration

Due to a recent change with Google settings, we are now unable to continue offering the Google Contacts integration. Customers can no longer add a new Google Contacts integration while existing Google Contacts integrations are not affected.

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Integrations
January 05, 2021

New 1-click CRM Integrations launched

Spoke Phone has now added the following CRM platforms to our list of out-of-the-box integrations:

Active Campaign

CopperCRM

Pipedrive

SugarCRM

These integrations can be found and set up from the account portal.

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