What's new on Spoke Phone

Spoke Phone news feed and changelog.

Twilio
November 23, 2021

API Support for External Transfer Plugin for Twilio Flex

We have released a new version of the External Transfer and Directory Plugin for Twilio Flex(1.3.0).

This version contains the following changes:

  • Updated README for clearer deployment instructions
  • Uses Spoke's new Directory API
  • Move to more secure oAuth model that simplifies deployment and setup
  • Updated to the Spoke Participant icon while it was previously showing the Spoke Labs icon
  • Fixed an issue where participants were not getting un-held when a Flex agent leaves the conference after consulting with a Spoke contact. This issue previously occurred when consulting while on an outgoing call.
  • Several speed upgrades

Updates can be found here.

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Twilio
November 08, 2021

Improved BYO Twilio Sign-up Process

A new version of the Admin portal has been released with improvements to the BYO Twilio (Bring your own Twilio) sign-up process.

Users can now select an existing number from their Twilio account to be used as their Spoke phone number rather than having to buy an additional number on Twilio.

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Twilio
September 27, 2021

Send calls from Twilio Studio to Spoke using Twilio Redirect

Today we launched full support for Twilio Studio and Twilio Redirect for Spoke Phone.

This release allows Twilio Developers to connect Twilio calls to employees without building an app, using Twilio Studio, Twilio Redirect, and Spoke's programmable softphone app.

The release means that Twilio developers can now build and deploy a complete UC voice solution on Twilio in under an hour, and keep the entire call on Twilio to deliver the exact customer experience their project needs.

In future releases, the newly released Spoke Directory API endpoint will return the pre-formed Twilio Redirect URL, and pre-built Twilio Serverless Functions will be provided to allow for full programatic implementation in Twilio Studio, that scales as users, devices, and call groups are added to Spoke.

Full documentation and demonstration vidoes will be release soon.

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