What's new on Spoke Phone

Spoke Phone news feed and changelog.

Administrator Portal
November 23, 2021

New User Availability Webhook

Spoke Phone has released a new webhook so developers can react to live changes in Spoke user availability.

Both user availability and team availability are supported in the webhook events, are the webhook is now available in GA for all customers.

The new webhook events can be configured in the Spoke Administrator Portal's Developer section as usual.

See our API Documentation for more details.

emoji negative reaction for 'New User Availability Webhook' emoji neutral reaction for 'New User Availability Webhook' emoji positive reaction for 'New User Availability Webhook'
Administrator Portal
October 17, 2021

Changes to Admin Portal Displays and Functions

A new version of the Admin portal has been released with the changes to support the new sign-up process for BYO Twilio (Bring your own Twilio) accounts, including updates regarding phone number buying, and call summary pages as outlined below.

Sign-up process

  • New sign-up page which includes new styles, logos, and text to support deeper Twilio integration
  • Display a warning when attempting to sign up for a trial using an email that is already in use within Spoke Phone.
  • Getting Started guide updated to include information relevant to Twilio customers.

Phone Numbers

  • Phone numbers assigned to All Locations now show Spoke Attendant/IVR.
  • Display the Spoke Phone or Twilio icons in the Active On column on the Manage Numbers page
  • Removed address box for buying phone numbers.
  • Added a disclaimer to show country regulations when purchasing phone numbers from countries that require an address bundle.
  • When a phone number is unlinked the Twilio icon will show in the Active on column and the Twilio number description will be shown in the Assigned to column.
  • BYO Twilio customers can purchase numbers from any country and are shown specific error messages should the process fail.
  • BYOT customers are redirected to the Twilio Buy New Number page when clicking on Buy New Number from menu or from the Phone Numbers page

Call Summary

  • Link to Twilio call log on Call Summary page updated to work with the new Twilio console.
emoji negative reaction for 'Changes to Admin Portal Displays and Functions' emoji neutral reaction for 'Changes to Admin Portal Displays and Functions' emoji positive reaction for 'Changes to Admin Portal Displays and Functions'
Administrator Portal
September 12, 2021

Auto Log-out from Administrator Portal

A new version of the Administrator Portal has been released with improved security features.

With this version, Admin Users are now automatically logged out if they are idle for a fixed period. The default session timeout is set to 60 minutes and can be configured to suit organizational preferences.

emoji negative reaction for 'Auto Log-out from Administrator Portal' emoji neutral reaction for 'Auto Log-out from Administrator Portal' emoji positive reaction for 'Auto Log-out from Administrator Portal'
Administrator Portal
August 30, 2021

Support for Single-Sign-On (SSO/SAML)

With the release of support for SSO/SAML the following features are now available:

  • Administrators can now configure single-sign-on (SSO) for Spoke Phone using their chosen SAML provider
  • Users can now sign in to the Spoke mobile and desktop app using their existing company credentials (e.g. Microsoft, Google, Okta, etc.)
  • Administrators can now sign in to the Spoke Account Portal using their existing company credentials.

Click the link for more information on Single Sign-On

emoji negative reaction for 'Support for Single-Sign-On (SSO/SAML)' emoji neutral reaction for 'Support for Single-Sign-On (SSO/SAML)' emoji positive reaction for 'Support for Single-Sign-On (SSO/SAML)'
Administrator Portal
August 25, 2021

View BYO Twilio Settings

For Spoke accounts running in Bring-Your-Own Twilio mode, Administrators can now see the Twilio SID and other Twilio configuration details in the Spoke Account Portal.

Learn about the BYO Twilio settings.

emoji negative reaction for 'View BYO Twilio Settings' emoji neutral reaction for 'View BYO Twilio Settings' emoji positive reaction for 'View BYO Twilio Settings'
We are ⚡by Beamer