What's new on Spoke Phone

Spoke Phone news feed and changelog.

Twilio
November 23, 2021

API Support for External Transfer Plugin for Twilio Flex

We have released a new version of the External Transfer and Directory Plugin for Twilio Flex(1.3.0).

This version contains the following changes:

  • Updated README for clearer deployment instructions
  • Uses Spoke's new Directory API
  • Move to more secure oAuth model that simplifies deployment and setup
  • Updated to the Spoke Participant icon while it was previously showing the Spoke Labs icon
  • Fixed an issue where participants were not getting un-held when a Flex agent leaves the conference after consulting with a Spoke contact. This issue previously occurred when consulting while on an outgoing call.
  • Several speed upgrades

Updates can be found here.

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Desktop App
November 23, 2021

Custom Forms now in the Spoke Phone Desktop App

A new version of the Spoke Phone desktop app (6.60.0) has been released with our Custom Form feature now available.

This Custom Form feature (previously only available in the mobile app), brings the ability to present and collect custom data during active phone calls, to the desktop app.

More information on Custom Forms here.

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Administrator Portal
November 23, 2021

New User Availability Webhook

Spoke Phone has released a new webhook so developers can react to live changes in Spoke user availability.

Both user availability and team availability are supported in the webhook events, are the webhook is now available in GA for all customers.

The new webhook events can be configured in the Spoke Administrator Portal's Developer section as usual.

See our API Documentation for more details.

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Mobile App
November 11, 2021

Fix Released for Issues Affecting Assigned Contacts for Outbound Calls

A new version of the app (6.59.1) has been released to address an issue affecting contacts on outbound calls when a contact is assigned on the Call Details page.

This bug is specific to instances where multiple CRM contacts share a phone number. When a call is made from that phone number, the Spoke Phone user can choose which contact to assign the call to from the Call Details page. However, a callback will then revert to the incorrect contact being selected.

This fix ensures that the contact assigned to that call stays as the assigned contact when a callback is made from that call record.

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Twilio
November 08, 2021

Improved BYO Twilio Sign-up Process

A new version of the Admin portal has been released with improvements to the BYO Twilio (Bring your own Twilio) sign-up process.

Users can now select an existing number from their Twilio account to be used as their Spoke phone number rather than having to buy an additional number on Twilio.

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Mobile App
October 19, 2021

Fix Released for Issue Affecting Copying of User DDIs

A new version of the app (6.57.0) has been released with a fix to address an issue affecting copying user DDIs. (Direct Dial Phone Numbers).

This issue disabled the ability for a user to copy another user's DDI numbers from the user's profile when that user's personal mobile number is masked (for privacy).

This version also adds a new scrollable Edit My Profile page for users on mobiles with smaller screens.

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