IMPROVEMENT
messaging
NEW
March 02, 2026
True Group Messaging is Here: Introducing Group MMS
Release Date:
03/02/2026
What's New?
Until now, if you needed multiple people on a customer conversation, you were working around the system. Group Messaging fixes that.
🚀 Group Messaging - Better Group Conversations
- True group conversations for US participants: When sending from a US/Canada Number (+1), create real group conversations where all participants can see each other and reply to everyone at once, just like everyday messaging apps.
- Team coverage on every conversation: Add internal team members to any conversation while presenting a single, professional business number to customers. Perfect for handoffs, team coverage, and coaching.
- Multiple conversations with the same contacts: External participants can now belong to multiple different conversations simultaneously. Have both 1:1 messages and group conversations with the same contact, or include them in different groups with different participant combinations. No more "contact already in use" limitations.
- Streamlined Group Creation: Add all your participants and select your number before sending in one simple flow. Faster, simpler, and less room for error.
- Straight Forward Guidance: The Spoke app shows you which contacts can be added to a group based on your sending number, and tells you why others can't be included.
- Behaves and feels like standard group texting: Powered by the same reliable MMS technology used in native phone group messaging, ensuring consistent delivery and a familiar experience.
Who Can Use Group Messaging?
It works by the number you are sending from:
| Scenario | US/Canada Number (+1) | Non-US/Canada Number |
|---|---|---|
| Multiple US external participants in a group | ✅ | ❌ |
| One non-US external participant | ✅ | ✅ |
| Unlimited internal team members | ✅ | ✅ |
| Direct (1:1) messaging, any country | ✅ | ✅ |
Note: Existing conversations continue working as-is with no forced changes. You can upgrade live group conversations to the new experience at your own pace, simply by closing and recreating them.
Action Required
- No Action Needed: Group MMS is available automatically. Existing conversations are unaffected. To take advantage of true group conversations, simply start a new group using the updated flow in the Spoke app.
Need Help or More Info?
- 📖 View Full Documentation — Complete guide to Group MMS with all scenarios
- 💬 Contact our support team or visit support.spokephone.com for assistance.
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