Developer API
Integrations
NEW
November 06, 2024
Support for Passthrough Parameters in the 'Dial' Deep Link
As we continue to expand functionality for ISV partners integrating Spoke into their custom web and mobile applications, we’ve added support for passthrough parameters, further enhancing integration capabilities within the Spoke Platform.
What's New?
Enhanced Deep Link Functionality
The Spoke Platform now supports passthrough parameters via the spoke://dial deep link, which is used to initiate Spoke calls from inside custom web and mobile applications. Parameters passed into the Spoke app are sent back to developers via the Spoke API and webhooks.
Why are Passthrough Parameters Important?
With passthrough parameters, developers can add context to the actions they are asking the Spoke app to perform (e.g., place a call, send an SMS or WhatsApp). For instance, imagine a user working in a Financial CRM clicks a button to place a call. The CRM passes a ContactID, LoanID, and ActivityID to Spoke, and Spoke places the call. When the call ends, developers get these IDs back as part of the data set provided in the Spoke API/Webhooks, and [developers] might use these IDs to update the relevant loan agreement, move the deal to the next stage, or update a specific activity in the CRM (e.g., mark a task as complete).
App Update
The mobile and desktop apps have been updated to support this new feature.
Still to Come
In the coming weeks, passthrough parameters will be also added to the Spoke RedirectURL (when routing calls to Spoke from Twilio), Spoke's Data Actions, Send SMS API, and Send Team SMS API.
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