What's new on Spoke Phone

Assigned Company Contacts gives your organization granular control over contact visibility, solving critical business challenges:

• Enhanced Privacy & Compliance - Restrict sensitive client information to only the team members who need access, helping you meet industry regulations and data protection requirements.

• Personalized User Experience - Sales representatives and account managers see only their relevant contacts, eliminating clutter and creating a more focused workflow.

• Simplified Territory Management - Easily assign and update client lists as responsibilities shift within your organization without requiring manual updates from end users.

• Seamless CRM Integration - Automatically sync user-specific contact assignments from your CRM to Spoke, ensuring your teams always have the right contact information at their fingertips.

This feature bridges the gap between company-wide shared contacts and the need for personalized, role-specific contact lists—all while maintaining centralized management through the API.

• Personalized Contact Management

  • 📱 Each Spoke user now has a dedicated phonebook containing company contacts visible only to them
  • 🔐 Restrict which contacts specific users can access, perfect for privacy-sensitive organizations
  • 🌐 Assigned contacts appear in the user's 'External' tab but remain private to that individual

• Developer API Enhancement

  • 🔧 New endpoint to create and manage user-specific phonebooks using the user's email address
  • 📚 Full documentation available in the Spoke Phone API: Directory Concepts, and the CRM Integration->Phonebooks section

• Action Required for Developers: Update your integrations to leverage the new personal phonebook endpoints if you need to assign specific contacts to individual users.
• No Action Needed for End Users: The feature will automatically appear when contacts are assigned to them.

Visit our Developer Documentation under CRM Integration → Phonebooks for implementation details.