What's new on Spoke Phone

What's New?

As part of the ongoing phone book and secure contact feature set for regulated companies or companies with strict lead/contact access in their CRM (e.g. banks, healthcare, finance, insurance, sales teams, etc.), we've introduced a new set of features that hide customer names and other details if a customer happens to call an employee that does not have access/rights to see those customer details.

• Improved Contact Display: The names of Company-Assigned contacts (contacts with restricted access) now only display a number for both incoming and outgoing calls if that customer calls a  Spoke user who has no visibility / access / eligibility to see that contact in your CRM/customer database.
• Enhanced Call Screens: Contact names are now hidden across Incoming Call, On Call, and Call Hub screens
• API Enhancement: Company-assigned contacts can now be returned as the assignedContact in call webhook events and Call API responses
• Bug Fix: Resolved issue preventing calls to company contacts from the Messages screen

• No Action Needed: These improvements are automatically applied to your account.

Check our Developer Documentation for API details or contact support with questions.