IMPROVEMENT
NEW
Softphone App
September 23, 2024
Enhanced CallHub and Incoming Call Screen
We’re excited to announce the latest updates to our platform and phone app, enhancing call management and user experience. Check out the new features and improvements below!
Call Hub: Call Priority Indicator:
Administrators can now manage the visibility of call priority levels for users. By default, calls with a priority higher than P3 are visible to those with a CallHub Expansion license. With this new setting, administrators can specify the lowest priority displayed, ranging from P9 to P1, or choose to hide them entirely.
Incoming Call Screen: Caller Insights
The incoming call screen how displays “Searching...” while searching for insights.
If insights are not found, a message stating “No Caller Insights Found” is displayed so users don't keep waiting for insights to show before picking up the call.
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