Custom Forms now in the Spoke Phone Desktop App
A new version of the Spoke Phone desktop app (6.60.0) has been released with our Custom Form feature now available.
This Custom Form feature (previously only available in the mobile app), brings the ability to present and collect custom data during active phone calls, to the desktop app.
More information on Custom Forms here.
Fix for Inverted Scrolling; Upgrades for Security and Compliance
The latest version of the Spoke Phone desktop app (6.48.0) has been released with a fix for inverted scrolling when viewing SMS messages.
This version of the desktop app also contains upgraded dependencies as part of our security review as Spoke work toward HIPAA and SOC II compliance.
Spoke Release Support for Twilio Edge Locations for Desktop
You can now select your closest Twilio Edge Location to help improve call latency and quality when using the Spoke softphone app on your Mac or Windows computer.
Network Connectivity Test for Desktop App Users
With the launch of Spoke's softphone for Windows and Mac computers, we're seeing a lot of different firewalls and network configurations that can interfere with your ability to make/take calls from your computer.
To help administrators diagnose potential problems with your network connectivity (e.g. ports, firewalls, etc.) that can interfere with VoIP calls on your network, Spoke has introduced a Network Connectivity Test.
The test can be run by any user at any time and reports the results in a simple way. Detailed logs are automatically sent to Spoke for diagnostics if tests fail.
Improved SMS Notifications on Desktop
We have released the latest version of the Spoke Phone desktop app (6.40.0) that has a new and improved SMS notification function.
SMS notifications are now displayed on the screen and direct users to unopened messages when clicked.
Spoke Softphone for Mac and Windows Now In General Release
The Spoke Phone's desktop softphone has now been released to the wider Spoke Phone user community. The app is available for Mac and Windows devices and offers 100% feature-parity across all desktop and mobile devices.